Archive for October, 2010

Company logo of Bongo International

Given that I had a bit of a gripe about shipping with The Fruit Company Who Must Not Be Named, it’s time for a positive review.  So I’m glad to say that with certain reservations, I can recommend the package forwarding service Bongo.

How it works: you prove your identity to Bongo and pay them $5.  They then give you a fake address in the United States.  You give that address to stores, pretending to be an American, they ship to Bongo, and Bongo send your package to you.  If the store won’t accept non-US credit cards (I don’t fully understand why my Visa card is different to anyone else’s, but there you go), Bongo will make the purchase on your behalf for a 10% fee.

I signed up with Bongo months ago, and we got off to a rough start. I bought some sandals with Zappos (another sorry bunch who are scared of moths, shadows, and anything outside the borders of their own country).  I had the shoes delivered to my fake US address (Bongo’s warehouse), went to ship them and – !!! – they would have cost $100 to ship.   Being a totally calm and productive person, I calmly returned them and resolved to be a more cautious buyer of shoes stormed off in a righteous huff and kept thinking about those dumb shoes for six months.

Times changed, and with it the Aussie dollar’s value (yay!).  I came back to Bongo and reappraised my options.  For $100 I could have my shoes, no strings attached.  But it was slightly cheaper to get a minimum 3 month subscription (@ $15 a month) and pay the reduced member price of $45 shipping.

Confused yet?  Yeah, I know.

Aaaanyway, then I started thinking about maybe shopping for some other stuff while I had this 3 month window already paid for.  A good friend and stocked up on makeup from Nars that, for no good reason, carries a 100% plus premium here in Oz.  I would have bought that pink jumper, too, but it’s not back in stock a woman has her pride.

So, the deal with Bongo: it’s not cheap.  It’s definitely a luxury service and I won’t be paying them $15 a month as an ongoing thing.  They also charge to return products, as I found out to my considerable annoyance with the shoes.  However, we saved a huge amount on makeup by teaming up on one subscription, so if you’re serious about your internet shopping it’s a pretty good idea.

Bongo are one of many mail forwarders, but I haven’t tried any others — if you have, or if you’ve had a different experience with Bongo, please leave a comment!

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Get Your Animal (Print) On!

Model wearing an animal print wrap dress

OK, ladies, it’s business time!  Final shots from last Saturday’s shoot are in and I am SO, SO proud to show you the first image.  This is the beautiful 6’0″ Ebony, wearing the first ever Sarah Vain and Tall dress.  I love it so much — and so does Ebony, who spent the whole shoot playing with those extra long, super soft sleeves!    But it needs a name.

So here’s my plan — name this dress for the chance to win it.  All you have to do is  either become a Facebook fan of Sarah Vain and Tall, OR sign up to our monthly newsletter (there’s a box at the top of this page, in the right hand corner).  If you’re already signed up, no need to do so again.

Then, leave your name idea in the comments section below.  We’ll choose the top 5 entries and then everyone can vote — the winner will receive this dress in their choice of size when it’s released in early November.  Does that sound like something you might be interested in?  Then get your animal on and name this dress!

Competition closes (and voting opens) Friday, 29 October. Competition is now closed — vote for your favorite by following this link.

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What Do You Do?

Picture of two giraffes having a hug

(What do I do?  I hug random tall girls in the street, of course!)

So, I don’t just hang around all day thinking deep thoughts about shoes, fabric options, and very tall men.   Much of the day, sure, but I also take snack breaks.  Sometimes I even read business and marketing blogs, and one of those, IttyBiz (warning: strong language) is playing with a meme this week.

“… answer a very scary question. What do you actually do?”

What a brilliant idea.  Just as we go into production, it seems like a great time to take a good look at Sarah, Vain and Tall the brand.  So here goes…

What’s your game? What do you do?

I make tall women feel fabulous.

I love my long legs.  I believe that tall women are beautiful.  I know that they haven’t had a chance to enjoy fashion and I am determined to make that happen.  I do this by designing and selling clothing that combines great fit with great fun.

I back up what I sell by blogging, sharing, and trying to tell the truth about our lives on the far end of the bell curve.

Why do you do it? Do you love it, or do you just have one of those creepy knacks?

This is what I was born to do.

  • I have always had a crazy entrepreneurial bent.  When I was little we always had hundreds of extra potatoes growing in the garden — I thought my parents were really mean to say no, I couldn’t just set up a baked potato stand.  Turns out there are inconvenient laws that really get in the way of 10 year old would-be caterers!
  • I have always loved fashion and sewing.  I used to collect pictures of Westwood and Gaultier couture and glue them together in ‘look books’.  For a while there I got disillusioned by fashion, feeling as I did that tall girls like me were not wanted by the industry.  All that I needed was time and confidence.

Teenage girl, wearing mens' clothing, glaring at camera

(yeah… that’s me in my teens.  You can just feel the self love, hey.)

  • About that confidence: I got some.  I realised what needless harm a lack of it can do, especially in a world that doesn’t ‘fit’.  I decided that if I were only to achieve one great thing in my life, a generation of tall girls who didn’t think they were ‘freaks’ would be it.
  • Writing is my other passion, and I’ll never stop blogging.  Did you know I have a Master’s degree in Literature?  I wrote my thesis on body image in Jacobean plays and poetry.  That comes in handy, like, ALL the time.
  • (It turns out that blogging is waaaay more fun.)

I certainly don’t have a ‘knack’ for anything beyond biting off way more than I should, but I don’t believe that ‘having a knack’ is a good business plan.  Why run a business that isn’t about your life’s passion?  You may as well work for someone else and get a secure pay check.

Anyway, one day I realised: if I was Googling late into the night trying unsuccessfully to find awesome clothes, probably I wasn’t the only one.  Voilà, Sarah Vain and Tall.

Who are your customers? What kind of people would need or want what you offer?

My customers are tall women who know what they want and have no intention of being treated like second class citizens.  They are web-savvy, confident women who like to be noticed and treat their height as the asset it is.  I’m not designing for wall flowers or bargain shoppers, though I will happily point you in the right direction for casual slacks if that’s what you’re after.

If you’ve ever had a party, a wedding, or a job interview to go to and thought, “but all the clothes that fit are so aggravatingly NORMAL!” then you’re my kind of gal.

What’s your marketing USP? Why should I buy from you instead of the other losers?

(A USP is a Unique Service Proposition, the thing that sets a business apart.)

I shop from the other stores, so clearly I don’t think they’re losers!  Everyone needs jeans and basics, and it’s part of my mission to point you in the right direction when that’s what you need.

However in my own line, I hope to add sparkle and fun to shopping.  I’m not making 1000 white shirts — I’d rather make 50 ridiculously cute party dresses, sell them to 50 girls who want to stand out and agree that they’re ridiculously cute, and move on to the next dress.  It won’t be for everybody, but for those who like a point of difference as well as good quality, it’s a perfect fit.

Even beyond this, I will stay on top of great shoe shops and new trends in the tall world, and put their info and links all in one place for you so that putting together an outfit is easy and fun.

What’s next for you? What’s the big plan?

Well, launch is the next big thing :)   Beyond that, I would love to get to the point where I can work full time on building a whole online store-full of dramatic, unique, engaging pieces, and never have to worry again about what to wear!

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Banana Republic Update

Click here if you missed the first part of this post.

Well, Banana Republic said they tried to call, but “couldn’t get my number to work”.  They asked me to call their customer service line and I decided that I just could not be bothered to sit in call waiting on an international call.  Not when the item I wanted was no longer in stock.  Not when their shipping company FiftyOne is a) totally uninterested in talking to me and b) everywhere.  Seriously.  They ship for most of the majors from Shoes.com to Anthropologie.

Call me lazy or cheap, maybe I am.  But I just don’t think they’ll turn around and fix their system just because one customer got mad.  (Actually, it’s at least two — thanks Sally for trying!)

Alexander from High in Stature offered a really sane  interpretation of what’s going on:

They certainly could use a closer look at their international shipping processes. As a business owner (or two) I deal with international shipping a lot. I can say that shipping from the US to AUS is very expensive and time consuming, which is why companies like BR use outside companies like Fifty One to manage this process. Based on my experience an item like that should have cost maximum $40 (USD) and with a little squishing as little as $14 to $20.

But do understand these companies have standardized packaging they purchase in the tens of thousands. This packaging is targeted to their main market (US) and may be of a size that costs more to ship. I’m also guessing that Fifty One is adding a decent markup for their services and labor. This is probably the difference between $40 and $60, but hopefully not $14 and $60!

(If you have a tall brother or hubby who needs tall manly stuff,  check out Alexander’s blog here).

So to cut this long story short: big US companies are increasingly using offsite fulfilment centres so that they don’t have to deal with the complexities of international shipping.  This outsourcing makes life easy for them, but it comes at a massive cost to consumers.  We get all excited that they’re adding international shipping, but then we have to decide if we’re willing to be price-gouged.  Which is frankly demeaning.

Well, all the better for me.  I can’t have my sweater, but I can make damned sure I do better than this with my own company, and pick up where they are too slow.

Some more lessons learned:

  • Treat international customers like humans. They’re real people who can really boost or hurt your brand. (I know, amazing!)
  • More practically, keep international shipping costs in mind when buying packaging.

Is there anything else that drives you crazy about internet retailers?  Or maybe you’d care to share an amazing experience?  I’d love to hear pointers and stories.

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