Free Shipping in December

Flying Flamingoes

Hey everyone, I have some good news for you all.

As you can see with that great big ‘under construction’ notice in the FAQ, it’s taking a little time to figure out exactly how I can be the best I possibly can for all you fabulous tall girls.  Such is life with an entirely new business.

One of the biggest sticking point has been shipping. It costs a lot.  It’s hard to estimate. And worst of all, since new customs regs came in, some countries now have a new $9 fee that I, and therefore you, have to pay on top of basic shipping.  (US citizens, this is a good reason to care about your new airport security regs!!)

So in December I’m going to try out something a bit crazy and just see if it works. Shipping for free.  Why not.  It’s my Christmas present to you.  Buy yourself a cute Christmas party dress and I’ll send it to you, wherever you are, free.  If this works (that is, if the balance stays on the side of real buyers and not just nuisance purchases), I’ll extend it and we will forever remain a fabulous, free shipper.  Wouldn’t that be great?

As always, if it doesn’t fit, send it back and I’ll post a replacement out free of charge.

Follow this link to the store and find yourself something fabulous for the holidays — items posted now will reach most international destinations by around the 12th Dec.  Aussie purchases will be sent Express Post.

xxx  and happy shopping!

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Sheep Staring at Camera

There are some experiences that are common to all tall people, and one of them is that we all get extra attention — good or bad — from time to time.

You might be one of those lucky souls who has always just enjoyed it.  On the other end of the spectrum, some tall girls have never been able to deal with people paying them special attention.  They cringe, stoop, and try to disappear.  I think that most of use fit somewhere in between: we’d like to be better at standing out with grace.

All over the internet, in every tall forum and every web site, I find lists of comebacks and responses.  Sure, swap “Grow up and find out!” for “How’s the air up there”  if you like.  I think comebacks like that are funny, but unfortunately they’re not my style — and I’m also really bad at remembering them!

Am I wrong in thinking we need to think about more mature ways of coping?  Here are my Sunday night ideas.  I’d love to hear your Monday morning improvements!

  • If someone finds you interesting, rudeness is not the correct response. Even if you’ve heard “Do you play basketball?” a thousand times, it doesn’t hurt to talk about it. People pay us extra attention because we are different, and interesting.  Believe it or not, they really don’t know that everyone asks the same old questions.
  • Sometimes people make dumb statements because they can’t, in the first moments of meeting you, think of anything else to say.  As the ‘different’ one, it’s your job to defuse the tension.  No, it’s not fair.  Life isn’t.  Think about a time when you, say, met a celebrity.  Even though you know it’s dumb you might say “Hey, you’re Paul Hogan!  That’s not a knife!”  Then you’d kick yourself and wish the floor would swallow you.  But if that person is cool and calm about it, within a few minutes you’re just two people getting to know one another.
  • If someone talks about modeling, the best thing to do is usually to say “thanks, no, but you just made my day.”  Then find a new topic of conversation: most people love to talk about themselves.
  • However, you do not have to put up with threatening attention.  Don’t waste time coming up with one-liners: if someone is outright threatening you or deliberately making you feel ill at ease, tell someone.  Do not wait.  Do not pass Go, do not collect a major pain in the ass.

Thoughts, anyone?

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Teenage girl enjoying a swimming pool

Here’s a random thought about how we learn confidence.

Summer is upon us.  Yes, sorry all you Northern Hemisphere folks, I know you’re facing winter now.  But I’m not particularly sorry for you: you’ve been blogging about your summer holidays and your peaches for months now, and it’s been driving me MENTAL.  I am an Aussie girl at heart and I resent the cold.

Ahem,  so anyway.  As soon as the mornings are light and warm, I’m off to the pool with my goggles and swimp3 to soak up the Vitamin D.  It’s one of my favourite things in the world.  I love the way the sun plays in the water.  I even love the smell of chlorine that seems to hang around on my skin, hours later at the office.

How is this relevant to a tall blog?  Well, I’m one of those ‘serious’ lap swimmers, and my attire in the sporty fast lane is unorthodox.  Specifically, it’s been twenty years since I wore a one-piece — I’m a bikini girl, though I’m naturally on the modest side.  Why?  Tall options in swimwear are limited.  You can either wear a black plus size one piece doozy with huge bra cups, or brave the belly button in an itsy, bitsy, far too teeny weeny for comfort bikini.  I used to feel very self conscious about it.  But it’s been years now that I’ve had to bare the tummy button, whether I was feeling fit or not.  Want to swim?  Gonna have to be brave!  So here’s the interesting part: with the passing years, it’s gone from scary to nothing special.

I’ve grown so much more confident with the passing years, that it surprises me when women say they “can’t” wear a two piece.  I wonder why they are so worried — I know nobody is looking at them, just like they’re not looking at me.  Most of the time, everyone is too busy doing their own thing. Occasionally I get a look from some lady that says “huh, doesn’t she think she’s hot”, and the world doesn’t end.

That’s been a great lesson for life, in general.  Being noticed — well, it’s not going to kill you, when it does happen, and that’s less often than you might think.  So you might as well enjoy yourself, whether that means being dressed “wrong” (whatever that means) or doing something else that’s entirely unique to you.

To return to the point, then: you become confident when you are forced so far out of your comfort zone, that you forget where it was in the first place.  Risks and scary situations propel you forwards.  Being a tall woman seems to come with a whole set of these situations!  So remember my bikini next time you’re worried “what people will think” of your heels.

Are there other aspects of life in which you’ve been forced to grow in confidence because of your height?  Did it turn out well or not?  I’d love to hear your stories.

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Image of the 80s band "Vain" with huge and horrible hair

no, not THAT Vain.  I don’t even own that much hair product.

Usually the emails and comments I get are lovely, positive things.  They say,  ‘I like what you’re doing!’! or  ‘Good on you for this, we need it!’

I’m not mentioning this because I think everybody loves me: most people who don’t like what they see, quickly move on without engaging.  It’s only those who like Sarah Vain and Tall that leave any comments.

That’s why I am grateful and surprised that someone who disagrees with what I’m doing, went to the effort of telling me why.

I think the name is a bit unfortunate. The word “vain” conjures up a whole lot of negativity. We tall girls need all the positivity we can get…

You know what?  My Mum doesn’t like the name, either!  She’s not a particularly religious woman, nevertheless, Mum wishes I’d chosen something else.

Here’s where it gets interesting though: I don’t think it’s good to be vain.   I hope I’m not and I don’t suffer people who are.

Why, then, the name?

First up: my competitors’ names are mostly pretty much the same.  Height this, tall that, something about legs.   I wanted to stand out — if you think my name sucks, you’ll probably still remember it!!

Second, and more important: all those weird misconceptions about tall girls.  We’re undateable.  We think we’re prettier than other girls.  We’re unfeminine.  We’re genetically gifted and look down on other people.  We’re awkward.  We’re models.  We’re huge.  We’re stick figures … hang on, is this making ANY sense?  It’s all a load of … you get the idea.  And it bugs me because we can’t even dress like the ‘vain’ catwalk models we’re supposed to be.

(By the way — most of the models I’ve met have been far from stuck up.  If you want to feel superior to the rest of the world, becoming a human pin cushion, squeezing into shoes two sizes too small, and changing in front of a room full of people wondering out loud if your body shape “can be made to work” is probably not your best move).

My husband and I were playing around with puns and he came up with a fun take on the book title, Sarah Plain and Tall.  It’s an ode to all the crazy hypocrisy, and tells you what I’m about: awesome and interesting clothing — something you could feel vain in, if you wanted to.

So ‘Vain’ seemed, and seems to me, to be absolutely perfect for this shop.

But what do you think?  Am I nuts?  Do you cringe every time you see my logo?  Now I’m interested!

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Hey, look up.  See that tab?  The one that says ‘Store’?

You can click on that tab, and buy a fabulous, long sleeve, tall-as-they-come wrap dress.  It’s called the Kenya Wrap: congratulations to the winner of our contest, Melissa.  Melissa, send me your snail mail address and your size!

Praise must also go to Webmaster Evan, who has worked all weekend to get the store and payment channels working and looking slick.  I think he did an amazing job, don’t you?

There’s even an extra bonus — a pre-order of the next dress — but I’m not going to show you, you’ll have to visit the store!

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First, you have to see this video.  Thanks Tina for linking in the comments!  So nice to watch them having fun with tall girl/short guy dancing — it CAN be done!  And doesn’t she look just gorgeous?  I WANT that dress.

OK, now that you’ve enjoyed yourself, on with the serious business of voting for a name (see this post if you have no idea what I’m talking about).  It was SO hard to choose a top five, but I promised I would and here they are.  I tried to take into account the names that were getting support from others in the comments (hence calling it the ‘Sarah’ — no, it wasn’t my idea but of COURSE I love it!!).

  1. Vixen
  2. Tigress
  3. Savannah
  4. Kenya
  5. Sarah

Leave a comment here to vote for a winner.  You can ask friends and family to vote, but please, no more than one vote per person.  Voting closes Saturday 7th November, Melbourne time.  That means Friday for a lot of you international folks, so vote early!

Thank you everyone for racking  your brains for this challenge!  I am so happy that you like the dress — and that so many creative folks read this blog!

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Company logo of Bongo International

Given that I had a bit of a gripe about shipping with The Fruit Company Who Must Not Be Named, it’s time for a positive review.  So I’m glad to say that with certain reservations, I can recommend the package forwarding service Bongo.

How it works: you prove your identity to Bongo and pay them $5.  They then give you a fake address in the United States.  You give that address to stores, pretending to be an American, they ship to Bongo, and Bongo send your package to you.  If the store won’t accept non-US credit cards (I don’t fully understand why my Visa card is different to anyone else’s, but there you go), Bongo will make the purchase on your behalf for a 10% fee.

I signed up with Bongo months ago, and we got off to a rough start. I bought some sandals with Zappos (another sorry bunch who are scared of moths, shadows, and anything outside the borders of their own country).  I had the shoes delivered to my fake US address (Bongo’s warehouse), went to ship them and – !!! – they would have cost $100 to ship.   Being a totally calm and productive person, I calmly returned them and resolved to be a more cautious buyer of shoes stormed off in a righteous huff and kept thinking about those dumb shoes for six months.

Times changed, and with it the Aussie dollar’s value (yay!).  I came back to Bongo and reappraised my options.  For $100 I could have my shoes, no strings attached.  But it was slightly cheaper to get a minimum 3 month subscription (@ $15 a month) and pay the reduced member price of $45 shipping.

Confused yet?  Yeah, I know.

Aaaanyway, then I started thinking about maybe shopping for some other stuff while I had this 3 month window already paid for.  A good friend and stocked up on makeup from Nars that, for no good reason, carries a 100% plus premium here in Oz.  I would have bought that pink jumper, too, but it’s not back in stock a woman has her pride.

So, the deal with Bongo: it’s not cheap.  It’s definitely a luxury service and I won’t be paying them $15 a month as an ongoing thing.  They also charge to return products, as I found out to my considerable annoyance with the shoes.  However, we saved a huge amount on makeup by teaming up on one subscription, so if you’re serious about your internet shopping it’s a pretty good idea.

Bongo are one of many mail forwarders, but I haven’t tried any others — if you have, or if you’ve had a different experience with Bongo, please leave a comment!

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Get Your Animal (Print) On!

Model wearing an animal print wrap dress

OK, ladies, it’s business time!  Final shots from last Saturday’s shoot are in and I am SO, SO proud to show you the first image.  This is the beautiful 6’0″ Ebony, wearing the first ever Sarah Vain and Tall dress.  I love it so much — and so does Ebony, who spent the whole shoot playing with those extra long, super soft sleeves!    But it needs a name.

So here’s my plan — name this dress for the chance to win it.  All you have to do is  either become a Facebook fan of Sarah Vain and Tall, OR sign up to our monthly newsletter (there’s a box at the top of this page, in the right hand corner).  If you’re already signed up, no need to do so again.

Then, leave your name idea in the comments section below.  We’ll choose the top 5 entries and then everyone can vote — the winner will receive this dress in their choice of size when it’s released in early November.  Does that sound like something you might be interested in?  Then get your animal on and name this dress!

Competition closes (and voting opens) Friday, 29 October. Competition is now closed — vote for your favorite by following this link.

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What Do You Do?

Picture of two giraffes having a hug

(What do I do?  I hug random tall girls in the street, of course!)

So, I don’t just hang around all day thinking deep thoughts about shoes, fabric options, and very tall men.   Much of the day, sure, but I also take snack breaks.  Sometimes I even read business and marketing blogs, and one of those, IttyBiz (warning: strong language) is playing with a meme this week.

“… answer a very scary question. What do you actually do?”

What a brilliant idea.  Just as we go into production, it seems like a great time to take a good look at Sarah, Vain and Tall the brand.  So here goes…

What’s your game? What do you do?

I make tall women feel fabulous.

I love my long legs.  I believe that tall women are beautiful.  I know that they haven’t had a chance to enjoy fashion and I am determined to make that happen.  I do this by designing and selling clothing that combines great fit with great fun.

I back up what I sell by blogging, sharing, and trying to tell the truth about our lives on the far end of the bell curve.

Why do you do it? Do you love it, or do you just have one of those creepy knacks?

This is what I was born to do.

  • I have always had a crazy entrepreneurial bent.  When I was little we always had hundreds of extra potatoes growing in the garden — I thought my parents were really mean to say no, I couldn’t just set up a baked potato stand.  Turns out there are inconvenient laws that really get in the way of 10 year old would-be caterers!
  • I have always loved fashion and sewing.  I used to collect pictures of Westwood and Gaultier couture and glue them together in ‘look books’.  For a while there I got disillusioned by fashion, feeling as I did that tall girls like me were not wanted by the industry.  All that I needed was time and confidence.

Teenage girl, wearing mens' clothing, glaring at camera

(yeah… that’s me in my teens.  You can just feel the self love, hey.)

  • About that confidence: I got some.  I realised what needless harm a lack of it can do, especially in a world that doesn’t ‘fit’.  I decided that if I were only to achieve one great thing in my life, a generation of tall girls who didn’t think they were ‘freaks’ would be it.
  • Writing is my other passion, and I’ll never stop blogging.  Did you know I have a Master’s degree in Literature?  I wrote my thesis on body image in Jacobean plays and poetry.  That comes in handy, like, ALL the time.
  • (It turns out that blogging is waaaay more fun.)

I certainly don’t have a ‘knack’ for anything beyond biting off way more than I should, but I don’t believe that ‘having a knack’ is a good business plan.  Why run a business that isn’t about your life’s passion?  You may as well work for someone else and get a secure pay check.

Anyway, one day I realised: if I was Googling late into the night trying unsuccessfully to find awesome clothes, probably I wasn’t the only one.  Voilà, Sarah Vain and Tall.

Who are your customers? What kind of people would need or want what you offer?

My customers are tall women who know what they want and have no intention of being treated like second class citizens.  They are web-savvy, confident women who like to be noticed and treat their height as the asset it is.  I’m not designing for wall flowers or bargain shoppers, though I will happily point you in the right direction for casual slacks if that’s what you’re after.

If you’ve ever had a party, a wedding, or a job interview to go to and thought, “but all the clothes that fit are so aggravatingly NORMAL!” then you’re my kind of gal.

What’s your marketing USP? Why should I buy from you instead of the other losers?

(A USP is a Unique Service Proposition, the thing that sets a business apart.)

I shop from the other stores, so clearly I don’t think they’re losers!  Everyone needs jeans and basics, and it’s part of my mission to point you in the right direction when that’s what you need.

However in my own line, I hope to add sparkle and fun to shopping.  I’m not making 1000 white shirts — I’d rather make 50 ridiculously cute party dresses, sell them to 50 girls who want to stand out and agree that they’re ridiculously cute, and move on to the next dress.  It won’t be for everybody, but for those who like a point of difference as well as good quality, it’s a perfect fit.

Even beyond this, I will stay on top of great shoe shops and new trends in the tall world, and put their info and links all in one place for you so that putting together an outfit is easy and fun.

What’s next for you? What’s the big plan?

Well, launch is the next big thing :)   Beyond that, I would love to get to the point where I can work full time on building a whole online store-full of dramatic, unique, engaging pieces, and never have to worry again about what to wear!

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Banana Republic Update

Click here if you missed the first part of this post.

Well, Banana Republic said they tried to call, but “couldn’t get my number to work”.  They asked me to call their customer service line and I decided that I just could not be bothered to sit in call waiting on an international call.  Not when the item I wanted was no longer in stock.  Not when their shipping company FiftyOne is a) totally uninterested in talking to me and b) everywhere.  Seriously.  They ship for most of the majors from Shoes.com to Anthropologie.

Call me lazy or cheap, maybe I am.  But I just don’t think they’ll turn around and fix their system just because one customer got mad.  (Actually, it’s at least two — thanks Sally for trying!)

Alexander from High in Stature offered a really sane  interpretation of what’s going on:

They certainly could use a closer look at their international shipping processes. As a business owner (or two) I deal with international shipping a lot. I can say that shipping from the US to AUS is very expensive and time consuming, which is why companies like BR use outside companies like Fifty One to manage this process. Based on my experience an item like that should have cost maximum $40 (USD) and with a little squishing as little as $14 to $20.

But do understand these companies have standardized packaging they purchase in the tens of thousands. This packaging is targeted to their main market (US) and may be of a size that costs more to ship. I’m also guessing that Fifty One is adding a decent markup for their services and labor. This is probably the difference between $40 and $60, but hopefully not $14 and $60!

(If you have a tall brother or hubby who needs tall manly stuff,  check out Alexander’s blog here).

So to cut this long story short: big US companies are increasingly using offsite fulfilment centres so that they don’t have to deal with the complexities of international shipping.  This outsourcing makes life easy for them, but it comes at a massive cost to consumers.  We get all excited that they’re adding international shipping, but then we have to decide if we’re willing to be price-gouged.  Which is frankly demeaning.

Well, all the better for me.  I can’t have my sweater, but I can make damned sure I do better than this with my own company, and pick up where they are too slow.

Some more lessons learned:

  • Treat international customers like humans. They’re real people who can really boost or hurt your brand. (I know, amazing!)
  • More practically, keep international shipping costs in mind when buying packaging.

Is there anything else that drives you crazy about internet retailers?  Or maybe you’d care to share an amazing experience?  I’d love to hear pointers and stories.

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