Category: product/store reviews

Mira Smoljko at Glamazon Shoes

Fantastic news for Melbournites — we now have a large-size shoe store that’s all about fashion.

I’m not sure how I missed the opening of Glamazon Shoes in Ascot Vale, but the universe was determined that we would meet.  In the space of one week, I received three emails about Glamazon, one from the owner herself!  Mira is a size 11 shoe addict who loves fashionable shoes — what a win for those of us who grew up thinking sensible shoes were a curse, not an option.

I have to say I am very taken with the “Jagger”, which is veeery like the shoe I picked out for the Audrey dress.  What a killer combination!

Mira shops in the US, where larger sizes are easier to come by, and also stocks Kumfs’ new, younger-looking line Ziera.  She stocks size 8 to a 13 and is more than happy to send shoes by mail to those who don’t live locally.

Glamazon Shoes interior

I love shopping online, but it’s nice once in a while to be able to try shoes on.  Please visit Mira and make her shop very welcome in Melbourne!

Glamazon Shoes

127-129 Union Rd, Ascot Vale VIC 3032

(03) 9372-7777

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Company logo of Bongo International

Given that I had a bit of a gripe about shipping with The Fruit Company Who Must Not Be Named, it’s time for a positive review.  So I’m glad to say that with certain reservations, I can recommend the package forwarding service Bongo.

How it works: you prove your identity to Bongo and pay them $5.  They then give you a fake address in the United States.  You give that address to stores, pretending to be an American, they ship to Bongo, and Bongo send your package to you.  If the store won’t accept non-US credit cards (I don’t fully understand why my Visa card is different to anyone else’s, but there you go), Bongo will make the purchase on your behalf for a 10% fee.

I signed up with Bongo months ago, and we got off to a rough start. I bought some sandals with Zappos (another sorry bunch who are scared of moths, shadows, and anything outside the borders of their own country).  I had the shoes delivered to my fake US address (Bongo’s warehouse), went to ship them and – !!! – they would have cost $100 to ship.   Being a totally calm and productive person, I calmly returned them and resolved to be a more cautious buyer of shoes stormed off in a righteous huff and kept thinking about those dumb shoes for six months.

Times changed, and with it the Aussie dollar’s value (yay!).  I came back to Bongo and reappraised my options.  For $100 I could have my shoes, no strings attached.  But it was slightly cheaper to get a minimum 3 month subscription (@ $15 a month) and pay the reduced member price of $45 shipping.

Confused yet?  Yeah, I know.

Aaaanyway, then I started thinking about maybe shopping for some other stuff while I had this 3 month window already paid for.  A good friend and stocked up on makeup from Nars that, for no good reason, carries a 100% plus premium here in Oz.  I would have bought that pink jumper, too, but it’s not back in stock a woman has her pride.

So, the deal with Bongo: it’s not cheap.  It’s definitely a luxury service and I won’t be paying them $15 a month as an ongoing thing.  They also charge to return products, as I found out to my considerable annoyance with the shoes.  However, we saved a huge amount on makeup by teaming up on one subscription, so if you’re serious about your internet shopping it’s a pretty good idea.

Bongo are one of many mail forwarders, but I haven’t tried any others — if you have, or if you’ve had a different experience with Bongo, please leave a comment!

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Banana Republic Update

Click here if you missed the first part of this post.

Well, Banana Republic said they tried to call, but “couldn’t get my number to work”.  They asked me to call their customer service line and I decided that I just could not be bothered to sit in call waiting on an international call.  Not when the item I wanted was no longer in stock.  Not when their shipping company FiftyOne is a) totally uninterested in talking to me and b) everywhere.  Seriously.  They ship for most of the majors from Shoes.com to Anthropologie.

Call me lazy or cheap, maybe I am.  But I just don’t think they’ll turn around and fix their system just because one customer got mad.  (Actually, it’s at least two — thanks Sally for trying!)

Alexander from High in Stature offered a really sane  interpretation of what’s going on:

They certainly could use a closer look at their international shipping processes. As a business owner (or two) I deal with international shipping a lot. I can say that shipping from the US to AUS is very expensive and time consuming, which is why companies like BR use outside companies like Fifty One to manage this process. Based on my experience an item like that should have cost maximum $40 (USD) and with a little squishing as little as $14 to $20.

But do understand these companies have standardized packaging they purchase in the tens of thousands. This packaging is targeted to their main market (US) and may be of a size that costs more to ship. I’m also guessing that Fifty One is adding a decent markup for their services and labor. This is probably the difference between $40 and $60, but hopefully not $14 and $60!

(If you have a tall brother or hubby who needs tall manly stuff,  check out Alexander’s blog here).

So to cut this long story short: big US companies are increasingly using offsite fulfilment centres so that they don’t have to deal with the complexities of international shipping.  This outsourcing makes life easy for them, but it comes at a massive cost to consumers.  We get all excited that they’re adding international shipping, but then we have to decide if we’re willing to be price-gouged.  Which is frankly demeaning.

Well, all the better for me.  I can’t have my sweater, but I can make damned sure I do better than this with my own company, and pick up where they are too slow.

Some more lessons learned:

  • Treat international customers like humans. They’re real people who can really boost or hurt your brand. (I know, amazing!)
  • More practically, keep international shipping costs in mind when buying packaging.

Is there anything else that drives you crazy about internet retailers?  Or maybe you’d care to share an amazing experience?  I’d love to hear pointers and stories.

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OK peeps, this week I have a bit of a saga for you.  I’d like to know how you’d have proceeded given the same circumstances, because I’m feeling a bit angry and a lot disappointed.

I found this jumper via a tweet from a friend.  Lovely and pink and I love me a bit of pink. (What, you got that from the web site already?)

Since we all know it’s impossible to get nice knits in long lengths here in OZ, and difficult to find colours in tall sizes generally, I threw that baby straight in the shopping cart.

Banana Republic catalogue screen grab of pink sweater

Well, actually there was a slight delay.  Here’s the story:

First, I try to log on to the site.  Not possible.  Arrive direct to Banana Republic and I am greeted by a popup that asks if I want to shop in Aussie dollars.  OK so far: that’s actually helpful.  What’s less helpful is the fact that the popup is broken: there is nothing to select in the preferred currency dropdown and you can’t continue until you have selected something.

With a bit of messing about, I figure out that I can go to the Old Navy or Gap sections of the site and log in there.  Brilliant.  I then travel back and find the jumper I want.  Into the basket it goes.   Now let’s go to checkout.

Shopping cart screen grab quoting $60 shipping

Holy Mother of… what??


Second shopping cart screen grab, shipping cost underlined

$60 shipping?  IS IT WRAPPED IN DIAMONDS?

So after a little griping on Facebook, I decide to be pro-active.  I tweet the company asking why it would cost them $60 to ship this to me.  Twice.  And got ignored.  A subsequent email WAS answered:

Thank you for your email.  We appreciate the time you’ve taken to contact us and are sorry to hear that you feel our shipping charges at bananarepublic.com are unreasonable.  In an effort to ship your package quickly and efficiently to your address, we use a third party, FiftyOne, to facilitate international shipping [...].  FiftyOne bases your shipping, handling, and duty costs on your order contents and the shipping destination.

We appreciate your feedback and will be sure to pass it on to the appropriate individuals within our company. Your business is important to us and we look forward to shopping with you soon.

I’m sure they do.

So I contact FiftyOne.

Who ignore me.

So I contact Banana Republic and say that Fifty One ignored me, and I’m starting to get kind of upset seeing as how everyone just seems to want me to go away, and yet here I am trying to buy their products.  I’m still trying to be polite though.

Banana Republic promptly ignore me for several days.

But it’s cold in Melbourne.  I check back thinking maybe I should just order it, try to ask for my shipping money back, and deal with the cost if they won’t help (I really want this).

By this time the jumper is sold out in my size.

However it does seem that someone has fixed the angrifying dropdown box.  I also got an email today asking for my phone number and when I hear from them I will let you guys know what happens.  I will be interested to see if they want to fix the problem, or if they’re out for some damage control.  Either way, I missed out on that jumper.

Lessons learned?

  • Shipping costs matter.  $120 is not a crazy price for a jumper.  It IS a crazy price for a jumper that costs $60 (INCLUDING shipping in many cases) for people who live in the USA.  If I’d been told that jumper cost $120 it would probably be mine now.  Am I crazy?  I don’t think so — the difference in the way I and the US customers were treated made me feel unwanted and angry, and thus not likely to buy.
  • Are you a retailer?  Then you MUST take responsibility for any contractor’s behaviour.  It’s never good enough to say “we farm that job out to so-and-so”.  The people who work for you are your best (or worst) PR.

What do you think?  Would you have ponied up the $60?  Am I making a mountain out of a mohair molehill?

[edit -- you can read the conclusion to this in this post.]

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I haven’t done a jeans review here on Sarah Vain and Tall and there are a few reasons for that.

Even if I were of average height, I’d still be difficult to fit, having a large hip relative to my waist — I can take a 10 and a 14 at once so jeans that fit around the hip usually gape something horrible at the waist.   So although there are fabulous tall jeans companies in Australia, I can’t wear any of the jeans I’ve tried from them in the past.

I’ve been using a company called Make Your Own Jeans.  The idea behind the company is great: you choose every little detail from the denim to the pocket seam.  They cost around $70 for one pair with shipping and take three weeks to make.

Where Make Your Own Jeans fails is in execution and quality control. The first pair I had from them was stunning.  The fit was perfect and the length (I ordered a 39″ inseam just for fun) was just right for high heels.  So when they wore out I ordered two more with exactly the same specs.  Wouldn’t you?

They were atrocious.  Like, fabric hanging off my butt AND a wedgie AT THE SAME TIME levels of bad. But I had two weeks until my honeymoon, a walking holiday in the bush, and no other pants.  At all.  So I had no time to send them back or ask for a do-over; instead I took them to a tailor and had them altered extensively at a cost of $100 each.  I know.  I felt like such a sucker, but what else could I do?

Pair one has been tolerable, with alterations, and I’ve been wearing them for the last few months.  Pair two wasn’t so great so I didn’t wear them until this Saturday when pair one was in the wash. So: we’re due to meet friends for dinner.  I do the hair, the makeup, you know the drill, I grab the new jeans and put together an outfit that will work.  We’re running  on time, but just.  I pop in  to the bathroom just before we leave, unzip my jeans… and the zipper flies right off.

Agh. Cursing ensues.

So Monday was the perfect day to try out something new.  Thank you, Sally, for pointing it out!  Jeans West have an ‘extra long’ service with 38″ unhemmed jeans.  You can go into any Jeans West store and try on their standard jeans, then order them in the extra talls from their web site.  They’re $65 or $99 for two, with $10 postage.  Which makes them cheap as well as long.

Could it really be true?  I hit the buy button on Monday and then spent Tuesday wondering if I’d done a crazy thing. But no.  The jeans are exactly like those that I tried on in the store, but with enough extra inches that I can hem them for heels or flats.   They’re exactly like ‘normal’ jeans, which I LOVE because I got to choose a fit that worked for me.  I also really appreciated being able to try before I bought.  You can check out the extra tall range here.

People often ask me if I intend to do denim in the SVT range, and the answer is no, or rather,  not while I’m a one woman company.  Jeans are a whole art form in themselves.  Everyone likes theirs “just so”, and as a result so every denim company needs to keep many fits, washes and sizes in stock (which is expensive).  There are whole shelves of design books dedicated to denim and the fashions change in the blink of an eye.  They can’t be sewn on the kind of equipment the average sewing shop keeps around.  AND, special machinery is needed for each of the many kinds of wash that define fashion jeans.

Put more simply, denim is a specialised industry.  Complicating this even further, is the very specific fit of any jean which is tricky to get right with online shopping.

It’s taken until now for an Australian jeans company to realise that the best business model, is for an existing denim specialist to cut their normal range in extra talls and offer them online.  Thus we can try them on and have confidence in online ordering, but they don’t have to keep extra longs in every store. It’s a win-win.

The jeans pictured are “curve enhancer”, which is close to perfect for me.

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**uck — edited to add, after I washed this the bust point was riding closer to my armpit.  Damn me and my wishful thinking!  When will I learn that I can’t wear normal clothes??  Oh well, I’ll leave this here for those of you who aren’t 6′ tall.

CUBEC is a hole-in-the-wall Melbourne company selling pretty much only suits and things to wear with suits.

I have absolutely zero interest in owning a suit of any kind, but I did splurge on this pretty emerald shirt.  Why?  CUBEC has the best attitude ever.  They make alterations in house for almost every customer, so they cut their shirts long.  The only alteration I needed for an off-the-rack (!!) shirt was this dandy cuff change, and they did it free of charge.

It was a double-folded French cuff.  Now it’s a long single fold and falls to *exactly* the right length.  And — cufflinks!  I love cufflinks.

It’s not cheap to shop there but the fabrics are out of this world.  Anyway — I bought a $40 Target skirt last month that fell apart in the wash after 2 wears.  I figure I should get a heck of a lot more cost-per-wear mileage out of a top quality, cotton shirt.

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This custom made dress from yystudio attracts a 10% fabric surcharge if you’re over 5’9″, but to my mind that’s a great compromise: if they’re willing to make it in tall sizes, I’m willing to pay for the extra fabric.  It ships free, in any case.  The bodice is cut straight with very little bust or waist shaping, leaving the drama to the back and the crazy, flirty skirt.   Perfect for a straight-up-and-down gal wanting a feminine summer dress.

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From $30 to $400, vive la difference

Yesterday I picked up a very special parcel.  My first ever, entirely custom made pair of shoes.  Mallouk Shoes in Sydney Road, Brunswick made these for me.  The shot below is of their very unprepossessing store front — hardly a sign to be seen — nestled in between a jeweller and an invitations store.

The exciting part: these shoes are 100% custom made.  You pick any heel height, any shade of leather, any clip or decorative fabric, and they will put it together for you.  They don’t bat an eyelid at unusual sizes or widths — in fact they were even a little insulted, I think, when I asked if they could make me an 11 and my Mum a wide 11 with room for her high arches — and they allowed me to supply scraps from my dress to use as the silk wrap, even matching it to a superbly soft, blush coloured leather.  I’m so in love.  They even organised a shoe fitting!  Oh, the luxury of it all…

So in case you didn’t guess (!!) these are for my wedding.  It’s coming up in six weeks — eek!  I don’t know if I could justify $400 for a single pair of shoes just any old time, but as a treat for a special day … they are so wonderful.  The verdict — I’m saving up for the next pair already.

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Red high heel shoes

Twas two days before Christmas, and all through Melbourne, the word was spreading… red high heeled party shoes in size 11!!

Target has been stocking size 11s in the more boring styles for a while (of course you have to be quick, blah blah blah) but I surfed through on a pre-Christmas shopping mission and found these.

Red high heel shoes

For $30.  You could have knocked me down with that proverbial feather.  I have not bought a pair of shoes for $30 since I was in primary school.  When I got back to the office I ran around showing them off and wore them all day, I was so excited!  (Yes, I am that much of a dork).

A very Merry Christmas to you, my newly favourite giant international corporation.  May your new policy bring you joy and wads of cash.

In other news, check out this great post at Offbeat Bride, on how to get the most our of a fitting when you’re having garments made or altered.  It applies to fittings of any kind, not just bridal, and is well worth a read.

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Am I behind the times?  Have you all discovered Amazon Global, a service which lets you filter out all of the stuff Amazon won’t ship outside America?

Bonus!  Used with their size filter, it’s online shopping minus the disappointment.  I’m loving these in a size 11:

Poetic Licence Women's Risky Business Pump

John Fluevog Women's Fiorenza Mary Jane Pump

Dr. Scholl's Women's Diefy Open Toe Wedge

Yeah, that last one’s a little loud :) but it’s not black, so it’s got automatic points.

Of course shipping will cost as much as the shoes.  But it just does.

In other news, I have a graphic designer on board with me now.  So in a few days this site will be less fugly than it is now — which is considerably fugly.

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